We are committed to our values, customers and promises. The stays and activities we offer are described in detail - we take care to provide describe the difficulty level accurately and to outline exactly what is included.
Booking a trip with us implies acceptance of the terms and conditions of sale. Each customer is required to complete a registration form and pay a deposit of 30% of the total price to complete their booking. You will receive an e-mail with your booking confirmation.
Once your booking is confirmed you will receive an invoice by e-mail. The full balance of the trip must be received at least 35 days before your departure date.
For Polar Cruises, we require a deposit on the day of registration, 30% of the balance 3 months before departure and the full amount at least 45 days before departure. If registration is less than 35 days before departure then an invoice will be attached to this travel contract and the full amount must be paid upon registration. If registration is less than 15 days before departure, payment is only accepted by credit card or cash. If registration is less than 8 days before departure you may be charged an additional free for sending your ticket. If the full balance of the trip has not arrived 35 days before departure, Altai Norwide reserves the right to cancel your registration without compensation.
If for any reason you have to cancel your trip we require a written confirmation of your decision so please contact us by e-mail, fax or letter.
The money you have paid will then be refunded according to the following deductions:
Cancellation received more than 30 days before the departure date: 15% of trip price will be retained
Cancellation received 30 to 21 days before the departure date: 45% of trip price will be retained
Cancellation received within 20 days of the departure date: 100% of trip price will be retained
If we have to cancel a departure due to an insufficient number of participants, you will be informed no later than 21 days before departure and a full refund will be issued, you will not be entitled to further compensation. We reserve the rights to cancel departures due to exceptional circumstances which may impact the safety of participants. Such circumstances may include those amounting to 'force majeure' in which case participants will receive a full refund but they will not be entitled to any compensation.
Personal travel insurance
We do not provide Travel Insurance. We strongly recommend that you purchase a travel insurance policy which covers flight cancellations, luggage loss and emergency health care. Please look carefully at which activities are covered by your insurer and do not forget to bring all the necessary documents and information with you.
Changes to travel contract
If you wish to make a change to your booking please contact us in writing. If your change is requested after our confirmation has been issued and more than 30 days prior to the departure date, your change will be subject to an amendment fee of 45€. If you request a change within 30 days of departure it will be treated as a cancellation of the original booking and will be subject to cancellation charges.
Prices and price revision
The prices on our website are updated regularly and all of the prices we advertise are accurate when published. However, we reserve the rights to make changes to any of these prices. Before you make a booking we will give you the up-to-date price of your chosen holiday including any supplements, upgrades, additional activities and/or facilities you have requested. If the number of participants is few, a small group surcharge may be applied.
For all of our trips we include details of services, prices and what is/is not included but please be aware that changes to the prices may be necessary in accordance with exchange rates or price changes of various components of the journey.
Administrative and health requirements
We are able to offer advice about mandatory health requirements but we are not medical experts. It is your responsibility to ensure that you acquire proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. If you do not obtain any necessary medical consultations and are not allowed to enter a country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check their specific requirements with their General Practitioner.
It is your responsibility to comply with the regulations and procedures of police, customs and health at all times throughout your trip. Each customer is responsible for ensuring they have the correct and up-to-date passport and visas. If you fail to do so, we have no liability for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. Please be aware that the practical information outlined in our technical sheets is given as an indication and may not reflect your specific case.
Limitation of liability
We cannot be held responsible for the following events: delay or inability to submit required documents, loss of these documents or unforeseeable and unavoidable circumstances such as strikes, social events, weather... Any trip interrupted or shortened because of the participant for any reason whatsoever shall not give rise to a refund. The information contained in our technical information sheets is indicative and we reserve the right to modify this at any time.
Acceptance of risks
Given the nature of our trips, it is important to understand possible risks due to the remoteness of medical centers. Each participant assumes these risks knowingly and accepts that blame for any accidents which may occur as a result of this cannot be directed at us, our guides or any other providers linked with the trip. If the circumstances require, if the safety of the group is it risk due to weather conditions or unforeseen events, we reserve the rights to change and/or substitute transport, accommodation, routes, and/or dates and times of departure, without entitlement to compensation.
Each participant must comply with the rules of caution and follow the advice given by their tour leader. We cannot be held responsible for accidents which are caused by the carelessness of a single group member. We reserve the rights to remove, at any time, a group or group member(s) whose behavior may be considered a threat to the safety or well-being of other participants. If this occurs, no compensation will be payable. Parents or gaurdians accompanying minors remain responsible for their childs actions and behaviour at all times.
Participants are responsible for their own luggage at all times. Do not ask your tour leader to watch your luggage. Please check with the airline regarding any baggage allowance rules including weight, size and restricted items. The air carrier is liable for destruction, loss or damage to baggage. In the case of checked baggage, the air carrier is liable even if not at fault unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. If your luggage is damaged, delayed, lost or destroyed, the passenger must complain in writing to the air carrier as soon as possible.
During your trip your luggage may be transported by means such as bus, boat, 4x4 or sledge - please see your itinerary for specific details. Any case of loss or damage during transportation by us will be treated individually, depending on the circumstances we are not obliged to consider any complaints.
If you are unable to travel for any reason, you can transfer your booking to another person, subject to the following conditions:
a) you must notify us in writing
b) the transferee must fulfil any conditions that apply to the booking
c) Change and cancellation fees apply
Both the transferor and transferee will be jointly and severally liable for payment of the total holiday price and other associated expenses. Some airline carriers treat name changes as cancellations and you may be required to pay for the cost of a new ticket.